A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. But how do you collect the right data for your analysis? This article shows you a step-by-step process and some of the best tools to use.
In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention, revenue, and engagement.
This guide on ‘correlation and causation’ clarifies these concepts, essential for those seeking to make informed decisions using product analytics. We’ll also provide you with examples for a better understanding of the cause-and-effect relationship.
In-app support in SaaS refers to the built-in service feature that allows users to receive assistance from customer support agents, chatbots, or support modules directly within the SaaS. We’ll break down what in-app customer support is, show you some of the best practices, and check out what you should look for in an automation tool.
Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company. TL;DR Net […]
In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. Let’s explore how a customer onboarding dashboard works and see different examples.
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