Onboarding new customers is the process new users go through to set up and begin using your product. It covers the entire funnel, from initial sign-up to product activation and adoption. When onboarding new customers you aim to deliver value to your customer as early as possible — in their first use, if possible. Must […]
Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions for customer engagement on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, […]
Looking for the best customer feedback tool for your SaaS company? There are plenty of solutions for customer feedback on review sites, but they don’t make the choice any easier. The crux of the issue is – to make the right choice, you need to account for your priorities: your different jobs to be done, […]
What is customer experience management? CXM, or customer experience management, is the process of understanding customer needs and reacting to their interactions with the aim of increased customer satisfaction Simply put, the goal of CXM is to understand customer perception, assess customer loyalty, and create action plans to resolve CX issues. Why is customer experience […]
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Wondering how to collect CX data and conduct a customer experience analysis effectively to boost your product growth? Keep on reading the article to find out everything you need to know about customer experience analysis.
NPS and CSAT surveys are both valuable tools for collecting customer feedback. Use them to understand friction points and winning experiences. Act on new knowledge to meet customer needs with product features and tailored in-app experiences. All of which contribute to improved retention and revenue growth.
