Search Results for: customer insights

How to Create a User Journey Map: A Step-By-Step Guide

How to Create a User Journey Map: A Step-By-Step Guide cover
Product Management

A user journey map is a visual representation of steps and interactions that a user goes through when engaging with a SaaS product. How is it different from a customer journey map? In a nutshell, the user journey is a part of the customer journey limited to interactions within the product.