Product Marketing Messaging Framework: Key Elements & Examples

The right product marketing messaging framework can dramatically change your product’s position in the market and your product management outcomes.

How can you create a framework that resonates with your target audience and drives engagement?

Let’s explore:

• What a product messaging framework is.
• The key elements of an effective messaging framework.
• Steps to create compelling product messages.

TL;DR

• A product messaging framework is a strategic guide to communicate your product’s value consistently across all marketing channels.
• Key elements of a product messaging framework include Target Audience, Value Proposition, Key Messages, Messaging Pillars, and Proof Points:
• Let’s go over the steps to create an effective product messaging framework:

1. Research to identify your target customers: Gather high-quality data to build accurate user personas.
2. Determine your value proposition: Use feedback from your MVP and PMF surveys to refine and enhance your value proposition.
3. Develop key messages and messaging pillars: Create clear, compelling messages supported by consistent messaging pillars.
4. Refine as your product grows: Continuously update your messaging to reflect new features and market positioning.

• Now here are some examples of how some tech giants transitioned their product messaging:

1. Slack: Transitioned from “Imagine what you’ll accomplish together” to “Made for people. Built for productivity.” Now it emphasizes user-centric productivity.
2. Zoom: Moved from “Zoom for video, conference rooms & phone” to “One platform for limitless human connection.” Highlighting comprehensive connectivity.
3. Monday.com: Changed from “A new way to manage your work” to “Your go-to work platform.” It positioned itself as a central hub for work activities.

• You can book a Userpilot demo right now to see how you can distribute your key messages and drive product engagement (P.S. You don’t need to code).

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What is the product messaging framework?

A product messaging framework is a strategic guide that outlines how to communicate your product’s value to the target audience.

When done well, it ensures consistency across all marketing channels, enhances your product’s appeal, and improves your positioning in the market.

Key elements of a product messaging framework

Defining each component of the product messaging framework is crucial to ensure your message is clear, consistent, and compelling.

Here are the key elements that should be included in robust product messaging frameworks:

• Target Audience: Clearly define who your ideal customer is, including their demographics, psychographics, needs, and pain points.
• Value Proposition: Create a concise statement that explains why your product is the best solution for your target audience’s problem and what sets it apart from competitors.
• Key Messages: Determine the core messages that address the various features, key benefits, and solutions your product provides.
• Messaging Pillars: Establish core arguments that support your key messages. These pillars serve as the foundational elements of your messaging strategy, reinforcing the primary value your product delivers.
• Proof Points: Provide evidence to support your claims, such as testimonials, case studies, and data points.

How to create a product message

Creating a product message involves several critical steps to ensure your communication resonates with your target customer.

That said, here are the steps to craft compelling product messages:

1. Research to identify your target customers

Conducting thorough customer research sets the stage for you to position your product or service with the right message, audience, and strategy.

That said, building detailed user personas can help you visualize your customers’ needs, preferences, and behaviors—allowing you to design a more compelling message.

For this, you must gather high-quality data to make sure that your personas are accurate (and not based on assumptions). There are multiple ways to collect data:

• Focus Groups: Organize sessions with small groups of potential customers to gather qualitative insights on their needs and preferences.
• Surveys: Send online surveys to a broader audience to collect quantitative data on user behaviors, preferences, and pain points.
• Interviews: Conduct one-on-one interviews with a selection of users to delve deeper into their specific challenges and requirements.

With this data, you can start building data-driven user personas that include not only their needs and pain points but also their responsibilities, JTBDs, main goals, and preferences.

2. Determine your value proposition

Your value proposition is the promise of value you deliver to your customers. It explains why a customer should choose your product over others, highlighting the unique benefits and solutions it provides.

To find your real value proposition (instead of making it up), start by gathering feedback and insights from your Minimum Viable Product (MVP). You can also collect customer feedback using Product-Market Fit (PMF) surveys to gauge how well your product meets the needs of your current market.

This initial feedback helps you understand what resonates with your early users and what aspects of your product they find most valuable. And as a result, you’ll be able to refine and enhance your value proposition.

3. Develop key messages and messaging pillars

As we mentioned, key messages are concise statements that communicate your product’s value in a way that is easily understood by your target audience.

These are supported by the pillars—which are the messaging templates that support these key messages, providing a consistent framework for all your communications.

That said, these messages should be clear, compelling, and directly tied to your value proposition. For example, if your product’s value proposition is “Streamline your projects, boost product marketing team productivity, and deliver results on time and under budget,” your key messages could include:

• Get projects done faster with intuitive task management.
• Improve team collaboration with real-time communication tools.
• Increase efficiency with automated workflows.

On the other hand, your messaging pillars should reflect your product’s primary benefits and unique selling points. They can focus on different traits such as simplicity, collaboration, visibility, affordability, and more.

For instance, a visibility message could say, “Gain complete control and insight into your projects with powerful reporting and analytics.”

This way, your messaging can remain consistent, making it easier for your audience to understand the value of your product.

4. Refine as your product grows

As your product evolves, it’s crucial to continuously refine your messaging to reflect new features, benefits, and target market positioning.

Start by conducting periodic reviews of your positioning framework. This is to assess whether your key messages and value proposition still align with your product’s current capabilities and market dynamics.

For example, you can gather feedback from customers, sales teams, and other stakeholders to identify areas for improvement.

This way, as your product grows, you can introduce new messages that highlight the latest features and enhancements. And as a result, keep your audience informed and maintain their engagement.

Product message examples in SaaS

Now, let’s explore three examples of well-known SaaS products and how their messaging has changed to better reflect their value propositions and target audiences.

Slack: “Made for people. Built for productivity.”

Slack once used the message “Imagine what you’ll accomplish together” in 2019, which highlighted the collaborative aspect.

However, the initial message focused on the potential of collaboration but didn’t communicate how Slack facilitated that collaboration—it lacked specificity.

Now, Slack’s message is “Made for people. Built for productivity,” which emphasizes productivity and the user-friendly usability of the product—making it clear how Slack benefits its users.

This change made Slack’s messaging more customer-centric and results-oriented, recognizing its core audience (individuals and teams) and their primary need (to get work done effectively).

Zoom: “One platform for limitless human connection.”

Zoom’s earlier message in 2020 was “Zoom for video, conference rooms & phone.”

This message was functional and descriptive but failed to capture the broader scope of their growing feature set—hindering their potential.

Now, the current message, “One platform for limitless human connection,” addresses their expanded features and the platform’s ability to foster human connection on multiple levels.

This new messaging focuses on the comprehensive nature of their platform and its core purpose of connecting people—communicating what Zoom is all about.

Monday.com: “Your go-to work platform.”

Monday.com’s previous message in 2019 was “A new way to manage your work.”

It was intriguing but vague. This means it piqued interest but didn’t provide enough information about what made Monday.com unique.

The current message, “Your go-to work platform,” is much clearer and more specific. It positions Monday.com as a central hub for all work-related activities and reflects the product’s capabilities.

As a result, Monday has positioned itself as an essential tool for managing various aspects of work.

Conclusion

We’ve learned that a strong product marketing messaging framework can significantly enhance your product’s market position.

By understanding and implementing the key elements and following a structured approach to creating your product message, you can ensure that your product stands out.

That said, you can book a Userpilot demo right now to see how you can distribute your key messages and drive product engagement (P.S. You don’t need to code).

Try Userpilot and Take Your Product Marketing to the Next Level

Get a Demo

• 14 Day Trial
• No Credit Card Required