Search Results for: customer insights

Customer Retention Analysis 101: How to Do it Properly

Customer Retention Analysis 101: How to do it Properly
Growth Updated

To understand whether your SaaS company will succeed, you first need to conduct a customer retention analysis to look at important growth metrics. This data will help you understand how and why users churn. We’ll show your everything you need to know about getting started with retention analysis and how to use the insights to reduce churn.


50+ Customer Service Survey Question Examples, Tools & Best Practices

50+ Customer Service Survey Question Examples, Tools & Best Practices cover
UX Analytics

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. From quick quantitative surveys to more in-depth open-ended questions, you’ll glean insights to enhance your support and make customers happy. This article delves deep into customer service surveys and how to do it right.