What is customer retention and when should you focus on improving retention metrics? Find all about it and get some of the best tactics to improve retention in SaaS.
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Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? Then keep reading! In this article, we cover: What NPS is and how to calculate your NPS scores. How to collect and analyze NPS data accurately. How to improve your NPS score to get more loyal customers. Let’s get started.
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Wondering how customer sentiment analysis can improve your product’s customer experience and generate more profits? Let’s learn what it is and how to conduct a sentiment analysis for your SaaS.
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