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Search Results for: customer insights

10 Sentiment Examples for Improving Customer Satisfaction [+ Tools] cover
UX Analytics October 20, 2023

10 Sentiment Examples for Improving Customer Satisfaction [+ Tools]

Sentiment analysis helps you improve customer satisfaction, reduce friction, and build a better product experience. In this guide, we’ll go over what sentiment analysis is, why you should do it, and look at 10 sentiment examples!

Linh Khanh

Linh Khanh

Content Editor

50+ Customer Service Survey Question Examples, Tools & Best Practices cover
UX Analytics October 19, 2023

50+ Customer Service Survey Question Examples, Tools & Best Practices

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. From quick quantitative surveys to more in-depth open-ended questions, you’ll glean insights to enhance your support and make customers happy. This article delves deep into customer service surveys and how to do it right.

Emilia Korczynska

Emilia Korczynska

Head of Marketing

SaaS Customer Retention: Strategies, Examples and Tools
Customer Success October 18, 2023

SaaS Customer Retention: Strategies, Examples and Tools

What is customer retention and when should you focus on improving retention metrics? Find all about it and get some of the best tactics to improve retention in SaaS.

Sophie Grigoryan

Sophie Grigoryan

Content Project Manager

Stonly for New Customer Onboarding: Features, Pricing, and Review
Tools October 18, 2023

Stonly for New Customer Onboarding: Features, Pricing, and Review

Discover how Stonly excels in new customer onboarding in our comprehensive analysis of its features, pros and cons, and customer ratings!

Sophie Grigoryan

Sophie Grigoryan

Content Project Manager

How to Analyze NPS Responses for Actionable NPS Insights
Career October 11, 2023

How to Analyze NPS Responses for Actionable NPS Insights

Are you a SaaS product manager wondering how to analyze NPS responses effectively and draw actionable insights that will help you grow your business? Then keep reading! In this article, we cover: What NPS is and how to calculate your NPS scores. How to collect and analyze NPS data accurately. How to improve your NPS score to get more loyal customers. Let’s get started.

Userpilot Team

Userpilot Team

Userflow for 
New Customer Onboarding: Features, Pricing, and Review
Tools October 6, 2023

Userflow for New Customer Onboarding: Features, Pricing, and Review

Discover how Userflow excels in new customer onboarding in our comprehensive analysis of its features, pros and cons, and customer ratings!

Linh Khanh

Linh Khanh

Content Editor

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