Discover how Appcues excels in new customer onboarding in our comprehensive analysis of its features, pros and cons, and customer ratings!
Discover how Pendo excels in Customer satisfaction in our comprehensive analysis of its features, pros and cons, and customer ratings!
A customer retention model is a strategic framework used to understand, predict, and improve customer retention rates. This article breaks down different customer retention models and how they can help your SaaS growth efforts and covers how to do customer retention analyses to pair with retention models for more holistic insights.
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Customer analytics is the process of collecting and interpreting customer data for actionable insights. With these insights, customer analytics support you in designing and building product strategies. In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights.
A customer journey map outlines the entire experience a customer goes through when interacting with your product, from discovery to conversion and beyond. In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use.
This comprehensive guide explores what customer journey optimization entails, why it matters, and how to implement it effectively to boost customer satisfaction, retention, and lifetime value.
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