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Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. This guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job!
Are you just starting to put together a Voice of the Customer(VoC) program? There are a lot of both in-app tools and outside the app methods of collecting user sentiment data to understand what your users really want, we’re going to show you the best practices and which common mistakes to avoid.
Customer experience plays a large part in growing your product. So how do you improve this? Try a combination of customer data and machine learning. Here are 10 ways for you to do this.
What if customer experience management vs customer relationship management isn’t a matter of which is better, but how they work together? Find out if this is possible in this article.
Data-driven insights are the information gathered from analyzing data to identify patterns, trends, and insights that help you make informed decisions. This article explores what data-driven insights are and why they are important. It will also guide you through uncovering and harnessing these insights in your SaaS business.
Which one is better, customer acquisition vs retention? Both are critical metrics to measure in your product, but is there an outright winning that you should solely focus on for your product growth? This article will examine customer acquisition and retention and determine which one you should focus on.
