Are you using customer experience surveys to gather actionable insights? In this article, we’ll break down what customer experience surveys are, how they work, and list best practices you can follow when creating them.
Churn reduction is not feasible without proper analysis. Here, churn analysis enables you to uncover meaningful insights into user behavior and engagement. So let’s find out how to achieve this and boost customer retention.
In SaaS, customer lifetime value (LTV or CLV) is a critical metric that helps you understand the total revenue a customer will bring to your company throughout their time as a user of your products or services. Ready to take your LTV optimization to the next level and need some actionable strategies? Here we go!
How do you increase customer adoption to grow your product faster? In this article, we cover the benefits of increasing adoption and the metrics you should be tracking. Plus, learn the proven strategies that help SaaS companies increase their customer adoption rates.
Looking for the best examples for designing and implementing an in-app NPS survey? You’ve landed in the right place. Net Promoter Score (NPS) is one of the most popular and effective ways to measure customer satisfaction and loyalty in a SaaS business.
Should you build your onboarding flow or buy the expertise of a no-code tool? No matter which option you choose, your customer onboarding cost will vary accordingly. In this article, we put both these options to the test, so you can decide which option works best for you.
