15 Customer Service KPIs + 6 Strategies to Improve Them
Looking to improve your customer service? This guide will equip you to choose and track the right customer service KPIs for your business.
Search Results for: customer insights
![10 Customer Onboarding Best Practices [+ Mistakes to Avoid] cover](https://blog-static.userpilot.com/blog/wp-content/uploads/2024/01/10-customer-onboarding-best-practices-mistakes-to-avoid_db0a2298267e8441b15de93a9161add6_2000-1024x670.png)
10 Customer Onboarding Best Practices [+ Mistakes to Avoid]
In this article, I will share 10 customer onboarding best practices you should follow. You will also discover examples of effective customer onboarding from leading SaaS companies and learn how to implement your onboarding strategy with Userpilot.
Customer Feedback 101: A Strategic Guide for Driving Growth
Customer feedback is your roadmap to creating products your customers will rave. Use reviews, surveys, and social media insights to refine your products, enhance user experiences, and build trust. Actively listen, respond thoughtfully, and watch your business thrive by turning feedback into action. Learn how to get customer insights and use the strategies to make the most out of them.
Customer Retention Analytics – The Ultimate Guide
While acquiring new customers is crucial, it’s important not to neglect the ones you already have. Furthermore, effective retention takes more than just intuitions about what will keep customers satisfied. In this guide, we’ll provide step-by-step processes to generate hard, actionable data, and clear strategies for making the most of your relationship with your customers.
Forget the Hype: How Real Product Teams Win with AI (with Insights from Carlos Gonzalez de Villaumbrosia)
“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. Let’s look at a quick overview of the key ideas from the talk.
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How to Implement Anti-BS Product Management [with Insights from David Piereira]
David defines bullshit management as “the art of spending time doing things that bring no value but drain your energy.” Creating value is a deliberate process. If you don’t know what you’re doing and why you’re doing it, there’s a big chance that you’re doing BS management. Given that you have limited resources, the more BS comes your way, the less valuable your work becomes.