Product-Led Onboarding: A New Framework For Driving Customer Success
Product-led onboarding is a scalable approach where the product itself guides users. Learn how this method reduces time to value & enhances user experience.
Search Results for: customer insights
Customer Feedback Surveys: Types, Questions, and Templates
Your customers are a big source of information. Use customer satisfaction surveys to understand how they feel about your product and which areas you need to improve. Click to read about customer feedback surveys, types of questions to include, and best practices to follow.
Customer Onboarding Process: Tactics to Design A Better One
The customer onboarding process refers to a sequence of experiences that guide new users through the initial stages of using a SaaS product and keep them engaged through the customer journey. Its aim is to help them experience product value and ensure they can use it effectively to achieve their goals.
9 Survey Examples to Tap Into What Your Customers Are Thinking
In this article, I’ll share examples of 9 excellent surveys from successful SaaS companies, highlight the qualities of successful surveys, and how to design a good survey.
Create a Winning Customer Feedback Strategy in Just 8 Steps
If you’re spending considerable resources on collecting feedback and yet struggling to turn it into actionable insights that inform your product roadmap, your customer feedback strategy may be lacking! In the article, I will explain how to develop a sound feedback strategy and share best practices for implementing it. You will also learn how Userpilot can help you with this.
Customer Analytics: How You Can Do It Better
How can you leverage customer analytics to drive product growth in your SaaS business? Learn the different types of customer analytics and see how to collect user data.