Customer retention is your ability to keep your customers engaged, satisfied, and continuing to use your product. This is achieved through a range of strategies and processes, like user onboarding or customer behavior optimization.
Successfully retaining your customers requires constant iteration and innovation. There also has to be cross-departmental cooperation between product, sales & marketing, customer success, and customer support. Learn more today about our proven strategies.
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Do you want your customer to stay with you for longer? You need to be tracking customer retention metrics. Here are 15 of them, including formulas and examples.
Customer retention software is a category of tools designed to help SaaS businesses keep their existing customers and strengthen their loyalty. To help you achieve this, such software requires a range of features enabling user behavior analytics, feedback collection, or personalized in-app communication, to name just a few.
Looking to track and improve customer sentiment for your brand? This article provides a detailed guide: What is customer sentiment, and why does it matter for your bottom line? Proven methods for collecting valuable customer feedback, from surveys to monitoring social media. Actionable strategies for improving customer sentiment.
Looking for a good customer segmentation tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? Let’s compare them! There are plenty of tools for customer segmentation on review sites, but they don’t make the choice any easier. The crux of the issue is – to make […]
