Product experience insights help you understand how customers feel about your product, and how they react and interact with it. Let’s see why these insights are important and how you can collect them.
“How World-Class Product Teams Are Winning in the AI Era” is one of the talks at this year’s Product Drive Summit. Delivered by Carlos Gonzalez de Villaumbrosia, it tackles the challenges and opportunities AI-revolution poses for product teams. Let’s look at a quick overview of the key ideas from the talk.
![How to Implement Anti-BS Product Management [with Insights from David Piereira] cover](https://blog-static.userpilot.com/blog/wp-content/uploads/2024/08/how-to-implement-anti-bs-product-management-with-insights-from-david-piereira_9453a60915090773f4db413d0f0015fa_2000-450x295.png)
David defines bullshit management as “the art of spending time doing things that bring no value but drain your energy.” Creating value is a deliberate process. If you don’t know what you’re doing and why you’re doing it, there’s a big chance that you’re doing BS management. Given that you have limited resources, the more BS comes your way, the less valuable your work becomes.
A customer expansion strategy is a playbook for increasing the revenue you get from your existing customers, for example, by selling them additional products and services or encouraging them to upgrade to higher plans.
Choosing the right customer success software is crucial for optimizing your team’s productivity, freeing them from time-consuming manual processes. Start by identifying your team’s unique challenges and then align them with the right features.
Customer loyalty is the emotional connection existing customers have with your brand, which leads them to repeatedly engage with and purchase from you over other competitors. Such loyalty generally results from positive customer experiences, like great customer service or personalized interactions, that build customer trust.
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