Learn what churn surveys are and how you can use them to gather customer feedback, improve your product and reduce the churn in your SaaS.
High-touch customer success models take a hands-on approach to engage prospective customers and guiding them on the path toward value realization with your product. If you’re ready to start offering personalized, no-code onboarding flows for your customers then it’s time to get your free Userpilot demo today!
This article takes a deep dive into the customer onboarding journey map. Read along to learn how to create it for your new users.
A customer engagement framework is an approach that SaaS businesses use to engage customers and build stronger relationships with them. In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies you should use for your own SaaS products!
How can customer lifecycle segmentation help you boost user engagement and drive retention? Read this article to find out.
Omnichannel customer engagement is a marketing strategy that focuses on delivering unified messaging and interactions to customers across multiple channels and touchpoints and throughout the customer lifecycle. In this article, we’ll examine the omnichannel customer engagement strategy in detail, highlighting the benefits and challenges of the strategy and discussing how you can create one for your SaaS business.
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