Customer effort score (CES) is a customer experience metric for measuring the user’s perceived effort when engaging with your product or service. Ready to save time by using a customer effort score survey template to collect feedback? Get a Userpilot Demo to try our templates and also build from scratch if you want.
AI in customer experience refers to the use of artificial intelligence and other technologies and techniques to enhance and optimize the interactions between businesses and their customers. In this article, we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.
Collecting feedback is essential for growing any SaaS business. And with all the creative survey ideas we covered, all you need to do is take action. And given that you’ll need software for this, why not try a Userpilot demo to see how quickly you can build fun surveys with funny survey questions?
Customer experience survey best practices will increase the quantity and quality of your survey responses. Here are 15 for you!
![How to Calculate Customer Attrition Rate for SaaS? [+Tactics to Lower it] cover](https://userpilot.com/blog/wp-content/uploads/2023/05/how-to-calculate-customer-attrition-rate-for-saas_153b7e540f0f5c16dafe8b9031298081_2000.png)
Customer attrition, also known as customer churn or customer turnover, is the loss of customers from your business. It refers to the process when customers stop using your product or service after they start using it. Let’s see how you can calculate the customer attrition rate and the strategies you can use to reduce it.
![Customer Behavior Analytics: A Complete Guide for SaaS [+ Examples] cover](https://userpilot.com/blog/wp-content/uploads/2023/05/customer-behavior-analytics-a-complete-guide-for-saas_b55b2aa534bad6ec9e2a2f0f3f776723_2000.png)
Customer behavior analysis is the process of collecting customer data to analyze user behavior and activities to gain insights into how users interact with your product or service. Want to use the best customer behavior analytics platform? Book a Userpilot demo to increase customer retention and achieve product growth.
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