This article delves into the customer engagement score to illustrate its importance to SaaS companies. Get actionable insights on how to use the CES to identify users who are ready to activate, users that might churn, and users that present opportunities for account expansion (upselling or cross-selling).
Customer satisfaction (CSAT) scores are a customer experience metric that measures how happy users are with a product, service, or support agent. In this guide, we’ll show you how to use a CSAT survey template for all your feedback collection goals!
Reducing customer support load can improve the customer experience and reduce costs. Learn 11 ways you can reduce customer support load. We’ll also show you tools to make your life simpler.
Net Promoter Score is a great way of measuring customer loyalty but do you know that there are a lot of NPS alternatives that you can also use for your SaaS? Let’s find out what these NPS alternatives are.
Choosing the best customer onboarding software can make or break your SaaS. Here are some of the best customer onboarding apps you can buy today…
Customer journey analytics allow teams to gain a deeper understanding of user behavior at various touchpoints. As a result, they can optimize the journey by removing friction and providing users with the guidance they need to achieve their goals in less time.
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