In-app support in SaaS refers to the built-in service feature that allows users to receive assistance from customer support agents, chatbots, or support modules directly within the SaaS. We’ll break down what in-app customer support is, show you some of the best practices, and check out what you should look for in an automation tool.
The one question that plagues all businesses alike: how to reduce support ticket volume? In this guide, we will provide you with the steps you need to lower your support tickets and improve customer support!
Investing in the right NPS feedback software is crucial especially when net Promoter Score (NPS) is a top method for gathering user feedback and measuring customer loyalty. Let’s look at what some of these NPS survey
In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. Let’s explore how a customer onboarding dashboard works and see different examples.
Wondering how to build a conversion path for your SaaS product or e-commerce site? If so, you’re in the right place! Our guide explains how to create effective conversion paths. We also share examples of different conversion paths, and optimization strategies.
Explore how UserGuiding stacks up against Whatfix to determine the ideal solution for building interactive user guides in terms of features, prcing, and more!
