Tag: customer success tools

Customer Success
The Best Customer Success Tools for 2021 and Beyond
June 9, 2021

More and more SaaS companies are starting to realize how important Customer Success is, and so they’re investing more time and effort into it. With that in mind, we thought we’d take a look at the best customer success tools. We’re going to take a look at each of them in turn, discuss their pros and cons, and give you all the information you need. Let’s start with a quick overview: What Are Customer Success Tools? In essence, customer...

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Customer Success \ Product Management
6 Customer Success Best Practices to Reduce Churn and Improve Retention [+Case Study]
May 10, 2021

Customer Success is THE sexy new topic in the SaaS & Software industry. We're here to give you a detailed guide to customer success best practices. To be a fast-growing SaaS company, you don’t just need to grow your sales and month-on-month MRR. Another important aspect of growth is your ability to retain and renew your existing customers. Struggling with renewals and retention will increase your burn rate faster than you...

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