What is an enterprise onboarding manager?

An enterprise onboarding manager is responsible for ensuring that new customers are seamlessly onboarded and guided toward uncovering value with your product.

Usually, these customer onboarding roles are part of the customer success team, and have a huge impact on your company’s retention and adoption rates.

What does an onboarding manager do?

An onboarding manager has to look after every single thing related to customers. Their job doesn’t just end after onboarding new clients. Instead, they have to continuously work on educating existing customers and building relationships.

Below, we look at some of the main responsibilities of an onboarding manager in greater detail.

• Lead through a successful implementation: The key task of every onboarding manager is to guide customers so they can seamlessly implement your solution or perform their desired task.
• Help resolve technical issues: During this implementation, the manager also has to help resolve any bugs, errors, and other issues that may arise.
• Conduct product demos, onboarding calls, and product tours: Using demos, calls, and tours, the manager showcases how your product helps solve the customer’s unique problems, thereby winning over their trust and increasing satisfaction.
• Provide customer education to aid value discovery: The quicker customers achieve success with your product, the more value they derive from it. The onboarding manager speeds up the value discovery process by educating customers.
• Foster customer relationships and create a loyal customer base: By educating customers, resolving their issues, and acting on their feedback, onboarding managers drive customer loyalty. In short, all the other responsibilities of onboarding managers come together to build longer-lasting customer relationships.
• Implement onboarding tools: Onboarding managers need to have the technical expertise to work with onboarding tools. These tools provide analytics to help managers better understand the onboarding process.
• Collect and act on customer feedback: The manager needs to keep an eye on customer feedback. Collecting feedback isn’t enough, though. They need to act on it and close the feedback loop so customers know their opinions are being valued.

What’s the worldwide average base salary for onboarding managers?

The average base salary for an onboarding manager varies greatly across the globe, depending on several factors. Let’s look at what you can expect as the base pay range per year throughout the world.

How much does an onboarding manager make in the US?

In the US, there’s a huge gap between the highest and lowest-paying salaries, with the average base salary ranging between $39,000 to $105,500. However, the national average for the USA comes out to be $76,606 per year.

The top four highest-paying cities are in California, with San Francisco and Fermont having annual salaries of $93,923 and $91,609, respectively. Coming in at number five, there’s Jackson, WY, with a pay of $87,454 per year.

How much does an onboarding manager make in the UK?

The UK has a base pay range of £27,000 to £48,000 per year, with an average annual onboarding manager pay of £36,223.

It comes as no surprise that London boasts the highest average pay per year at £39,549 – no wonder people keep moving there! Then there’s a huge dip in salaries, with Leeds in second at £31,213, followed by Cardiff at £30,393.

How much does an onboarding manager make in Canada?

The average onboarding manager salary in Canada is $52,401 per year. Overall, the annual salaries range from $44,000 to a high of $62,000.

Talking about the geographic breakdown, Toronto, ON, and Sherwood Park, AB, are the two highest-paying cities, with annual salaries of $65,040 and $61,852 respectively. At number three, there’s Hamilton, ON, with an average pay of $58,764 a year.

What are some factors that can impact customer onboarding manager salary?

You’ve probably noticed there’s a huge difference in what an onboarding manager might earn across the globe. But why do these differences exist? Here’s a list of the key factors that influence an onboarding manager’s pay.

• Years of experience: The more work experience you have, the greater the likelihood of securing higher pay.
• Industry: If you’ve worked in a relevant industry, you can bag an above-average pay since the company doesn’t have to spend resources training you.
• Company size: Startups might not pay above average due to budget constraints, while a larger firm may do so.
• Location and overall job market conditions: Salaries vary based on the geographic location and how the market is performing. An economic dip in the market will affect everyone’s pay across the board.

Top companies for onboarding managers by average salary

Confused about which companies to apply to? Let us help: here’s a list of the top highest-paying SaaS companies for onboarding managers.

• Drift -$128,454
• Justworks – $120,112
• AppFolio -$104 024
• Podium – $96 185
• Hubspot – $90 831

Conclusion

An onboarding manager is an integral part of any SaaS company. They help the company build trust with new users and turn them into loyal customers. So it’s important to hire the perfect one and pay them fairly to keep them motivated.

Already hired the perfect specialist and want to get started with improving your user onboarding? Get a Userpilot Demo and see how you can help users unlock value seamlessly and quickly.