Search Results for: customer insights

Usability Metrics Explained: What to Track and How

Usability Metrics Explained: What to Track and How cover
UX Analytics

Usability metrics are the pulse-check for your product’s user experience that lets you know if your SaaS product is user-friendly or not. Let’s explore what usability metrics are, their role in SaaS businesses, and which metrics you should be tracking right now.


Democratizing Research: What Is It and How to Implement It?

Democratizing Research: What Is It and How to Implement It? cover
UX Analytics

Research democratization is the process of making user research more accessible and inclusive across organizations. In short, it involves breaking down the barriers that restrict user research activities to specialized teams or individuals. This can be done by providing training, using user-friendly tools that non-specialist teams can use, and promoting a culture of collaboration and sharing.