Search Results for: customer insights

Intercom for Product Experience: Features, Pricing, and Review

Intercom for Product Experience: Features, Pricing, and Review
Tools

Looking for an effective product experience tool and wondering if Intercom is the best option for your SaaS company? With numerous Intercom alternatives, it can be challenging to make a final decision. In this article, we’ll delve into precisely that – helping you determine whether Intercom is the ideal choice for your product experience needs. […]


How to Improve Cross-Selling: Strategies For SaaS Businesses

How to Improve Cross-Selling: Strategies For SaaS Businesses cover
Growth

Cross-selling is a sales and marketing tactic used to sell additional products or services to existing customers to increase the average order value. It involves identifying products or services that complement or enhance the value of the customer’s purchase and prompting them to spend more. This article answers your questions with proven cross-selling strategies and examples from top SaaS companies.


How to perform a period-over-period analysis?

How to perform a period-over-period analysis? cover
UX Analytics

Whether measuring user retention, optimizing conversion funnels, or gauging the impact of feature releases, PoP analysis provides a roadmap for informed decision-making. To be effective, ensure you choose your metrics and report types meticulously. Also, compare different data points to understand what’s happening in your product.


User Path Analysis: Why You Need it And How to Use it

User path analysis poster
UX Analytics

User paths, also called user flows, are a visual representation of the specific steps users take or experience to complete a task. User path analysis involves tracking and analyzing all these steps to understand how users interact with your website or app. Let’s look at how you can use user path analysis to your advantage.