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What is Product NPS and Why Should Product Managers Care?

What is Product NPS and Why Should Product Managers Care? cover
Product Management

NPS stands for Net Promoter Score and it’s a popular metric used to track customer sentiment. By sentiment, we mean their readiness to promote their product to their mates, which is an indication of their overall satisfaction with the product. To get the NPS score, you use a survey asking how likely your customers are to recommend the product to their friends or colleagues, on a scale from 0 to 9 or 10.