The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. The model is quick to implement, making it one of the best product development frameworks for SaaS. Learn how.
Retaining customers is an incredibly important part of any growth-driven business. According to Havard Business Review, customer acquisition requires 5 to 20 times more resources than customer retention. This article will walk you through 15 practical strategies to improve customer retention, boost loyalty, and ensure customer satisfaction.
Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy.
Ready to double down on customer retention automation? This insightful guide provides all the actionable steps you need. Shortly, you’ll learn: Why retention automation should be the focus of every SaaS company. 8 retention automation strategies. Metrics to measure the success of your automation efforts. Three of the best customer retention software to use.
Successful implementation of your customer engagement strategy requires multiple tools. You need a tool for in-app engagement (both web and mobile), email marketing, social media management, user behavior analytics, and feedback collection, to name a few. To make your life a bit easier, we’ve compiled a round-up of 15 excellent customer engagement solutions that you might consider.
Customer Success is the sexy new topic in the SaaS & Software industry. We’re here to give you a detailed understanding of customer success best practices.
