What do you need customer empathy for? How does it contribute to product success? How do you embed it into your product management processes? If you’re after the answers to these questions, you’re in the right place, because that’s exactly what the article explores! Are you ready to dive in?
How do you measure customer loyalty? Building loyalty is essential to retain customers, drive word-of-mouth, and nurture product growth. But since loyalty is more of a concept rather than a number, it might be confusing to think about ways to track it. Thankfully, there are metrics you can use to expand your field of view and estimate how loyal your customers are.
Customer feedback is an invaluable resource for SaaS businesses. The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. One of the most powerful types of user sentiment is real-time customer feedback. By collecting data in real time, your business can respond to customer concerns immediately and strengthen your relationship with them. In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system.
With many options to choose from, how do you know which is the right SaaS customer engagement software for you? What are the best metrics to consider when deciding which solution is best for you?
Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. This way, everyone is working towards the same goals and can track progress towards achieving them. In this article, we’ll discuss everything you need to know about customer success OKRs, including 20+ examples of how they can be used effectively.
Customer research is important for every SaaS business because it gets to the heart of what your customers want. Read this post to learn about why and how you should be using these findings!
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