User friction is anything that prevents users from getting things done and accomplishing their goals. Too much friction kills your relationships with customers and eventually results in churn. By reducing friction in your user experience, you will improve engagement, drive loyalty and retention, and ultimately boost conversions.
Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. What if there’s a system and set of tools you can use to make this process much easier? Imagine the time and resources you’ll conserve and channel to other activities instead! Read on to learn how to collect and analyze valuable insights almost on autopilot.
Have you ever wondered how to measure customer experience? Let’s dive deep into the 10 key CX metrics and learn how you can improve those.
What types of metrics measure customer satisfaction, and how can they indicate the health of your customers and business? Let’s dive deep into these details.
What role does customer lifecycle management play in SaaS? How do you increase engagement at each stage of the customer lifecycle? If you wonder about these questions, we’ve got you. In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Read on to uncover product growth insights!
Have you ever wondered why companies invest so much time and effort into their customer service knowledge base? Well, it’s actually a pinnacle of user retention and customer experience! In this article, we’re going to go over all the benefits, best practices, and software that you need to make a world-class self-serve knowledge base!
