The customer onboarding process refers to a sequence of experiences that guide new users through the initial stages of using a SaaS product and keep them engaged through the customer journey. Its aim is to help them experience product value and ensure they can use it effectively to achieve their goals.
In this article, I’ll share examples of 9 excellent surveys from successful SaaS companies, highlight the qualities of successful surveys, and how to design a good survey.
If you’re spending considerable resources on collecting feedback and yet struggling to turn it into actionable insights that inform your product roadmap, your customer feedback strategy may be lacking! In the article, I will explain how to develop a sound feedback strategy and share best practices for implementing it. You will also learn how Userpilot can help you with this.
How can you leverage customer analytics to drive product growth in your SaaS business? Learn the different types of customer analytics and see how to collect user data.
Looking to ramp up your customer success enablement strategy and retain more users? This guide provides practical steps to follow.
What can you do to improve NPS? That’s what you will learn from the article. I will share 12 tried-and-tested strategies to improve user experience, drive customer satisfaction, and turn them into loyal customers.
