Tag: Case study

Case Studies
[CASE STUDY] Going Product-Led Growth: How Kommunicate.io drives product adoption without a sales team
April 23, 2020

Kommunicate.io is a Chat-based Customer Support tool suite helping companies combine chatbots with human customer support to deliver the perfect customer service 24/7. But while helping others nail customer support, Kommunicate’s customer success team noticed a disturbing trend: their customers kept asking for features that were already there in the product. 60-70% of users were using only 3-4 major aspects of the product - only a couple of major...

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