Tag: help center widget

Customer Success \ Product Experience \ Product Management
The Ultimate Guide to Help Center Software for SaaS
April 16, 2021

Help Center Software is the unsung hero of the customer support world. I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. You might have eventually fixed your own issue, or waited long enough for a customer support person to get round to doing it for you, but I bet you were frustrated by the end...

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Customer Success \ Product Experience
HELP! How to Find the Best Help Center Widget for your SaaS Business
May 7, 2020

A major part of building a successful SaaS product is educating your users, and making sure they know how to get the most value from it. A help center widget is one of the most effective ways of doing that. It enables you to share how-to's, best practices, and troubleshooting tips with your users, from inside your product. That's important for a number of reasons which I'll touch on later. This article is going to show you how to choose the...

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