What do good product experience examples have in common? They drive up customer loyalty and retention, turning customers into avid brand ambassadors. In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. It also examines some good customer experience examples and how you can design one.
Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! Moment. In this article, we are going to define what user onboarding is, why it is important, and what exactly are SaaS onboarding tools. We will dive into how to find the gaps in your own onboarding and then look at a number of user onboarding tools with various specializations, presenting you with the best ones in their niches.
Evaluative research, aka program evaluation or evaluation research, is a set of research practices aimed at assessing how well the product meets its goals. It takes place at all stages of the product development process, both in the launch lead-up and afterward. This kind of research is not limited to your own product. You can use it to evaluate your rivals to find ways to get a competitive edge.
Inclusive product design is a set of principles aimed at developing products that users of different backgrounds and abilities can use to achieve their goals. In other words, it is about addressing user needs to enable them to realize the benefits of the product fully. These needs, however, don’t depend on their JTBDs but rather their unique characteristics like age, culture, gender, geo-location, language or disabilities. In SaaS, this usually means making the UI more accessible to user with such needs.
What is SaaS analytics? How you can use it to reduce churn and drive product growth? Read on to learn!
Onboarding is a complex business and customer education never ends. Rather than combine 6-7 different tools and take the best from each, it makes sense to look for one leading onboarding platform and have that do all the work for you. But which platform should you choose, and why?
