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Wondering how to collect CX data and conduct a customer experience analysis effectively to boost your product growth? Keep on reading the article to find out everything you need to know about customer experience analysis.
Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? You’re in the right place. This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. We’ll show you how to create onboarding goals and what to prioritize in the onboarding process. You’ll also see how to reduce friction and drive product stickiness, among other things.
Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customers’ pain points, you’ll be well on your way to improving their overall customer experience.
NPS and CSAT surveys are both valuable tools for collecting customer feedback. Use them to understand friction points and winning experiences. Act on new knowledge to meet customer needs with product features and tailored in-app experiences. All of which contribute to improved retention and revenue growth.
Why should you use customer discovery? How can product managers use it to test assumptions and uncover opportunities? These are the key questions that Susan Stavitzki, the Senior Product Manager at CarMax, discussed during her presentation at the Product Drive Summit this year.
Personalized customer service is a secret ingredient for improving customer engagement, retention, and loyalty. In this article, we’ll cover what personalized customer service is and why it’s beneficial in SaaS. Plus, we go over 7 customer service personalization strategies with real-life examples from fast-growing SaaS companies.
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