Customer Success vs Customer Support: What’s The Difference and How to Improve Both
Do you ever wonder about the difference between customer success vs customer support? This article answers your questions and shows you KPIs for tracking both.
Search Results for: customer insights
Customer Love: How To Make Customers Love Your SaaS?
Customer love should be the top priority for any SaaS business. It’s what drives engagement, loyalty, and word of mouth. Learn how to nurture it here.
Customer Insight 101: How To Collect Data and Improve the User Experience in SaaS?
What is customer insight, and why is it essential for SaaS companies? Let’s learn how to collect and act on customer data!
What is Customer Perceived Value in SaaS and How to Improve it
Understanding customer perceived value in SaaS is the gateway to nailing down your pricing and value prop – boosting revenue and customer success.
Active vs Passive Customer Feedback: Which is Better for SaaS?
Active vs passive customer feedback? Which gives you more relevant insight and how best to collect and analyze the data. Hint: it’s more than just surveys.
Customer-led Growth vs Product-led Growth: What’s the Difference and Which Approach Should Your SaaS Take?
Uncover the differences between customer-led growth vs. product-led growth. See which one is right for your business with strategies to implement.