Tag: customer feedback

Customer Success \ Product Experience
Customer Experience Management (CXM): What Is It and Why It Matters [+ Tips To Get It Right]
June 10, 2021

How you engage with users and the experiences they have with your brand and product directly impact your profits. Why? The answer is in the numbers: 86% of consumers are willing to pay up to 25% more for a better customer experience. Customer experience management can be a big differentiator for SaaS businesses. If you're looking to understand what customer experience management is, why it's important and how to get it right, keep reading! Table...

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Product Experience
Voice of the Customer (VoC): Beginners Guide on How to Collect Data Plus Best Practices
May 1, 2021

Are you just starting to put together a Voice of the Customer (VoC) program? You're in the right place. There are a lot of both in-app tools and outside the app methods of collecting user sentiment data to understand what your users really want, we’re going to show you the best practices and which common mistakes to avoid. Specifically, we’ll go over: 9 different methods on how to collect Voice of the Customer data 6 best practices to...

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Product Experience
A Guide to Customer Retention: 14 Proven Strategies to Retain More SaaS Customers
April 6, 2021

If you’re doing your job correctly as a product manager, customer retention should be the first thing you think about when you start your workday and the last thing you think about when you clock out. Source: Onsizzle Hyperbole much? Not really. There’s no metric in SaaS businesses that correlates with profitability more than retention. If your business consistently struggles with high churn rates and you’re feeling a bit lost, this...

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Product Experience
How to Start Using Customer Behavior Analytics
March 19, 2021

Setting up customer behavior analytics for your product can give you great insight on how users interact with your brand and where you can start making changes that drive product-led growth. It’s not so much about tracking these analytics for the sake of getting data alone - but rather being intentional about what problems you’re looking to solve. Are your customer dropping off early on in the user journey, do you have a variety of customers with...

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Product Experience
The 4 Customer Feedback Tools Every SaaS Company Should Be Using
March 6, 2021

Customer feedback tools that make the most of user feedback are probably the most important weapon SaaS teams have at their disposal for building their products. After all, you are building your product for your customer, right? The million-dollar question is: which tools do you use and to what end? In our previous post, we examined 12 different tools that all have value in different use cases. If you don’t have time to test all of these and...

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Product Experience
Best Customer Feedback Software for SaaS Businesses
March 4, 2021

Are you looking for customer feedback software for your SaaS business? Look no further! We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. Table of Contents What is Customer Feedback Software?Why is Having Customer Feedback Software Important?What to Look For in Customer Feedback SoftwareBest Email Tools to Measure SaaS Customer...

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Customer Success \ Product Experience
9 Best Customer Feedback Tools for your SaaS in 2021
May 21, 2020

Customer feedback tools have come a long way since the days of manually reaching out with a long, boring survey. You can now choose from a wide range of tools, designed to help you collect the customer feedback you need to take your SaaS in the right direction. In the Product-Led era, listening to your customers has never been more important. I'm going to explain exactly why you should be listening to your customers if you aren't...

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