Tag: SaaS Customer Satisfaction

Customer Success \ Product Experience \ Product Management
The Ultimate Guide to Help Center Software for SaaS
April 16, 2021

Help Center Software is the unsung hero of the customer support world. I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. You might have eventually fixed your own issue, or waited long enough for a customer support person to get round to doing it for you, but I bet you were frustrated by the end...

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Comparison \ Growth \ Product Management
Top 4 Customer Analytics Software Solutions for SaaS Businesses
April 8, 2021

Here’s a sobering truth: if you run a SaaS company and don’t use customer analytics software, you probably won’t be in business very long. Gone are the days when business leaders can afford to make decisions solely on the basis of intuition. We live in an era of big data. According to Hosting Tribunal, more data was created in the last two years than in the rest of human history combined! It therefore stands to reason that...

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Customer Success
How to Improve Customer Satisfaction in SaaS
January 23, 2019

Customer satisfaction is an integral part of any SaaS business. There's a popular misconception that customer satisfaction is pretty much the same thing as customer service. However, there’s a lot more to it than that when it comes to product-led SaaS businesses. You need to know how to improve customer satisfaction if you want to scale. Customer satisfaction is versatile and complex, which is why you need to make sure that your users don’t...

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