Teams move from Gainsight to find tools that are easier to use, faster to set up, and more transparent in pricing. Userpilot offers a no-code, all-in-one platform that helps SaaS teams boost activation, streamline onboarding, and turn customer insights into lasting growth.
Gainsight Alternatives Built for Modern SaaS Teams
Tired of complex tools with slow payback? Userpilot helps teams act on user data instantly with in-app guidance, analytics, and surveys that drive measurable growth.
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Why Teams Look for Gainsight Alternatives
Common Pain Points SaaS Teams Face with Product Analytics Tools
- Steep learning curve and complex setup process
- High pricing tiers that don’t fit smaller teams or startups
- Lack of actionable insights
- Data silos and poor integrations
- Missing qualitative insights alongside quantitative data
- Slow implementation and reliance on developer support
- Limited customization for dashboards and reports
- Overwhelming feature bloat
Top Gainsight Alternatives
| Feature | Gainsight | ChurnZero | Totango | Vitally | Userpilot |
|---|---|---|---|---|---|
| Ease of Setup | ❌ Not available, complex setup process | ✅ Available, fast onboarding | ✅ Available, easy to configure | ✅ Available, intuitive setup | ✅ Available, no-code setup |
| Customer Health Scoring | ✅ Available | ✅ Available | ✅ Available | ✅ Available | ✅ Available |
| Workflow Automation | ✅ Available, but developer-heavy | ✅ Available | ✅ Available | ✅ Available | ✅ Available, fully no-code |
| Actionable Analytics | ✅ Available, but fragmented | ✅ Available | ✅ Available | ✅ Available | ✅ Available, real-time and unified |
| In-App Engagement & Onboarding | ❌ Not available | ❌ Not available | ❌ Not available | ❌ Not available | ✅ Available, with modals, tooltips, and checklists |
| Integrated Feedback & NPS | ❌ Not available | ✅ Available | ❌ Not available | ✅ Available | ✅ Available, with built-in surveys and tagging |
| Customer Data Management | ✅ Available | ✅ Available | ✅ Available | ✅ Available | ✅ Available, all in one dashboard |
| Session Replays & Behavior Tracking | ❌ Not available | ❌ Not available | ❌ Not available | ❌ Not available | ✅ Available, see user sessions in context |
| Mobile & Web Support | ✅ Available | ❌ Not available | ✅ Available | ✅ Available | ✅ Available, supports web, mobile, and email |
| Learning Curve | ❌ Steep for new users | ✅ Moderate | ✅ Moderate | ✅ User-friendly | ✅ Intuitive and fast to master |
| ❌ Not available | ❌ Not available | ❌ Not available | ❌ Not available | ❌ Not available | ✅ Available, starts at $299/month |
| G2 Rating | ⭐ 4.5/5 | ⭐ 4.7/5 | ⭐ 4.3/5 | ⭐ 4.5/5 | ⭐ 4.6/5 |
| Best For | Enterprise CS teams needing deep configuration | Large teams tracking retention | Mid-market companies focused on CS workflows | Scaling teams seeking data-driven insights | SaaS teams needing all-in-one analytics, engagement, and feedback |
Why Choose Userpilot Over Gainsight?
Gainsight is powerful but complex and costly, often slowing teams down. Userpilot offers the same depth of analytics and automation in a simpler, no-code platform that accelerates onboarding, drives product adoption, and helps you achieve faster customer success at a fraction of the cost.
- 🚀 No-code onboarding flows – Build personalized, interactive onboarding experiences in minutes.
- 📈 Actionable analytics – Go beyond tracking to understand behavior and drive in-app engagement.
- 💬 Built-in feedback tools – Collect NPS, CSAT, and contextual user feedback directly inside your product.
- 🎯 Advanced segmentation – Target users based on actions, properties, or lifecycle stage for personalized experiences.
- ⚙️ All-in-one platform – Combine onboarding, analytics, and feedback without needing multiple tools.
- 💡 Faster experimentation – Test and optimize user journeys quickly to improve activation and retention.
Customer Success Stories - Why Customers Switched to Userpilot
Customer success teams that struggled with Gainsight’s complexity and high setup costs switched to Userpilot for its no-code simplicity, faster implementation, and actionable insights. They now drive activation, retention, and growth with less effort and greater efficiency.
Bouwe Metz
Customer Journey Expert
1000+ Training Hours Saved with Userpilot
“Userpilot helps us reduce a lot of 1:1 onboarding calls. We never had such a high rate of trained people getting live on the first day.”
Leyre Iniguez
Customer Experience Lead
100% Built Without Developer Involvement
"The product analytics platform we were using was complicated to set up and maintain. Userpilot is easier to configure and to work with. I’m getting much more value.”
FAQ
Gainsight uses a custom pricing model based on your company’s size, use case, and required features. However, pricing is not transparent and often comes with additional costs for implementation and premium features. This can make it difficult for teams to predict long-term ROI or scale affordably.
Most Gainsight contracts are long-term and enterprise-focused, typically requiring annual commitments. Setup and onboarding can take months, delaying time to value. For fast-moving SaaS teams, this lack of agility often creates operational bottlenecks.
No, Gainsight doesn’t offer a free trial. Prospective customers must schedule demos and go through custom pricing discussions before getting access. This makes it harder for teams to test the platform before committing to its complex setup and pricing structure.
Userpilot offers transparent, scalable pricing that starts at $299 per month. There are no hidden costs or long-term contracts. You get full access to core features like in-app engagement, analytics, and feedback tools from day one, making it easy to prove value quickly and scale confidently.
Yes. Teams often switch from Gainsight to Userpilot for faster setup, better usability, and transparent pricing. Migration is straightforward, with Userpilot’s support team helping you bring over key workflows, user data, and segments so you can start improving activation and retention right away.
Userpilot integrates with popular tools including Segment, Amplitude, Mixpanel, Intercom, HubSpot, Salesforce, Slack, and more. We also offer a robust API for custom integrations.
No. Userpilot offers flexible monthly and annual plans. While annual plans come with a discount, we don’t require multi-year commitments or lock you into contracts with auto-renewal price increases.
Most teams are up and running within a few days. Installation is simple (just add a JavaScript snippet), and our no-code builder means you can create onboarding flows and track events without engineering resources.
See Why Teams Switch to Userpilot.
If you want a platform that unites customer success automation, in-depth analytics, and intuitive in-app engagement, all without coding, Userpilot makes it effortless. From driving adoption and reducing churn to boosting retention and satisfaction, Userpilot helps SaaS teams achieve measurable growth with less complexity and greater speed.