Many teams move from Heap when they need more than data collection and charts. Userpilot combines actionable analytics, in-app engagement, and feedback tools in one platform, helping SaaS companies boost activation, retention, and growth without relying on code or multiple integrations.
Heap Competitors: The Best Analytics Tools for SaaS Growth
If you’re looking for analytics that convert insight into action, Userpilot gives you no-code flows, surveys, and automation to drive product-led growth.
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Why Teams Look for Heap Competitors
Common Pain Points SaaS Teams Face with Product Analytics Tools
- Steep learning curve and complex setup process
- High pricing tiers that don’t fit smaller teams or startups
- Lack of actionable insights
- Data silos and poor integrations
- Missing qualitative insights alongside quantitative data
- Slow implementation and reliance on developer support
- Limited customization for dashboards and reports
- Overwhelming feature bloat
Top Heap Competitors
| Feature | Heap | Pendo | Amplitude | Mixpanel | Userpilot |
|---|---|---|---|---|---|
| Ease of Setup | ⚠️ Requires developer setup | ⚠️ Complex to install | ❌ Needs technical expertise | ⚠️ Manual event setup | ✅ Fast, no-code setup |
| Event Tracking (Auto-Capture) | ✅ Automatic capture | ❌ Manual setup | ⚠️ Partial automation | ❌ Manual tagging | ✅ Fully automated event capture |
| Feature Tagging Without Code | ❌ Developer required | ❌ Developer required | ❌ Developer required | ⚠️ Manual tagging | ✅ Visual tagging, no code |
| Product Analytics (Funnels, Cohorts, Paths) | ✅ Advanced reports | ✅ Detailed analytics | ✅ Enterprise-grade analytics | ✅ Strong analytics | ✅ Advanced analytics with behavioral insights |
| Session Replays | ❌ Not available | ❌ Not available | ❌ Not available | ❌ Not available | ✅ Built-in session replays |
| In-App Guidance & Onboarding | ❌ Not available | ✅ Available | ❌ Not available | ❌ Not available | ✅ Available |
| Checklists & Modals | ❌ Not available | ⚠️ Limited | ❌ Not available | ❌ Not available | ✅ Available |
| In-App Feedback & Surveys (NPS, CES, CSAT) | ❌ Not available | ⚠️ Limited | ❌ Not available | ❌ Not available | ✅ Available |
| A/B & Multivariate Testing | ❌ Not available | ⚠️ Basic | ✅ Available | ✅ Available | ✅ Advanced, built-in |
| Onboarding for Web, Mobile & Email | ❌ Web only | ⚠️ Web & mobile | ❌ Web only | ❌ Web only | ✅ Web, mobile & email |
| AI Assistance (Content & Localization) | ❌ Not available | ⚠️ Limited | ❌ Not available | ❌ Not available | ✅ Available |
| Resource Center & Self-Service Support | ❌ Not available | ⚠️ Limited | ❌ Not available | ❌ Not available | ✅ Available |
| User Segmentation & Targeting | ✅ Available | ✅ Available | ✅ Available | ✅ Available | ✅ Advanced, real-time targeting |
| Integrations (Amplitude, Mixpanel, Segment, etc.) | ✅ Available | ✅ Available | ✅ Available | ✅ Available | ✅ Available (two-way with HubSpot & Salesforce) |
| Mobile Analytics Support | ❌ Not available | ⚠️ Partial | ✅ Available | ✅ Available | ✅ Full web & mobile analytics |
| Customization & Personalization | ⚠️ Limited | ✅ Available | ⚠️ Limited | ⚠️ Limited | ✅ Fully customizable, behavior-based |
| Transparent Pricing | ❌ Not available | ❌ Not available | ❌ Not available | ⚠️ Variable (event-based) | ✅ Transparent, starts at $299/mo |
| Customer Support | ⚠️ Standard | ⚠️ Slow onboarding support | ⚠️ Enterprise-focused | ⚠️ Self-service only | ✅ Fast, dedicated success team |
| Best For | Data-focused teams | Enterprise analytics teams | Data-heavy SaaS companies | SaaS teams tracking usage | Product-led teams scaling activation, retention, and growth |
Why Choose Userpilot Over Heap?
Choose Userpilot over Heap to go beyond analytics and drive real user action. With built-in onboarding, surveys, and session replays, Userpilot lets you analyze behavior and improve experiences in the same platform, empowering teams to turn insights into growth faster and with less complexity.
- 🚀 No-code onboarding flows – Build personalized, interactive onboarding experiences in minutes.
- 📈 Actionable analytics – Go beyond tracking to understand behavior and drive in-app engagement.
- 💬 Built-in feedback tools – Collect NPS, CSAT, and contextual user feedback directly inside your product.
- 🎯 Advanced segmentation – Target users based on actions, properties, or lifecycle stage for personalized experiences.
- ⚙️ All-in-one platform – Combine onboarding, analytics, and feedback without needing multiple tools.
- 💡 Faster experimentation – Test and optimize user journeys quickly to improve activation and retention.
Customer Success Stories - Why Customers Switched to Userpilot
SaaS teams that outgrew Heap’s analytics-only approach found faster activation and deeper insights with Userpilot’s all-in-one platform. By combining behavior tracking, in-app engagement, and feedback, they scaled adoption and retention more efficiently.
Bouwe Metz
Customer Journey Expert
1000+ Training Hours Saved with Userpilot
“Userpilot helps us reduce a lot of 1:1 onboarding calls. We never had such a high rate of trained people getting live on the first day.”
Leyre Iniguez
Customer Experience Lead
100% Built Without Developer Involvement
"Our product analytics tool was complicated to set up and maintain. Userpilot is easier to configure and to work with. I’m getting much more value.”
FAQ
Heap’s pricing is based on data volume and tracked events, which means costs rise as your product grows. While it offers a free plan, essential features like advanced analytics, integrations, and governance controls are limited to higher tiers. This often makes Heap expensive for scaling SaaS teams that need flexibility and predictable costs.
Heap typically requires annual contracts, especially for mid-market or enterprise plans. These long-term commitments can be restrictive if your needs change or you want to scale down. In contrast, Userpilot offers flexible, transparent pricing with no hidden costs or long-term lock-ins, giving teams the freedom to scale as they grow.
Heap offers a limited free plan, but it doesn’t provide full access to premium features such as advanced analytics, integrations, or retroactive event tracking. This makes it difficult to experience the full value before committing. Userpilot, on the other hand, gives you access to all essential features upfront so you can test product engagement, analytics, and feedback capabilities right away.
Userpilot’s pricing is transparent and based on monthly active users, not event volume. This makes it predictable and scalable for growing SaaS companies. Even the entry-level plan includes powerful features like no-code onboarding, in-app surveys, and advanced analytics without the need for expensive add-ons. Heap’s usage-based model often leads to surprise costs as data volumes increase.
Yes. Migrating from Heap to Userpilot is straightforward and supported by our onboarding team. You can import user and event data, set up flows quickly with the no-code builder, and immediately start tracking behavior, engagement, and feedback within one unified platform. With Userpilot, you’ll not only replace Heap’s analytics but also add in-app engagement and feedback tools for faster growth.
Userpilot integrates with popular tools including Segment, Amplitude, Mixpanel, Intercom, HubSpot, Salesforce, Slack, and more. We also offer a robust API for custom integrations.
No. Userpilot offers flexible monthly and annual plans. While annual plans come with a discount, we don’t require multi-year commitments or lock you into contracts with auto-renewal price increases.
Most teams are up and running within a few days. Installation is simple (just add a JavaScript snippet), and our no-code builder means you can create onboarding flows and track events without engineering resources.
See Why Teams Switch to Userpilot.
When analytics, onboarding, and feedback work together, growth happens faster. Userpilot gives SaaS teams that edge, combining insight and action in one intuitive, no-code platform built for product-led growth.