Interactive Walkthrough vs Product Tour: Main Differences, Use Cases & Tools
What is the best method of guiding users through your product; an interactive walkthrough vs a product tour?
Both aim to deliver information to a user, but both do this in different ways and in different situations.
This article will show you what an interactive walkthrough and product tour is, the perfect situations to use them, and some best practices that can help you achieve success. All of which can help your product growth.
- Interactive walkthroughs help users by taking them through a step-by-step guide. You can use them for customer education and user onboarding. The end result is to help educate users and prompt action.
- Product tours can be just videos or a demo environment. And they don’t really prompt immediate action. They are usually used for complex products with a long learning curve.
- Interactive product walkthroughs and product tours help with user onboarding, increase user activation and adoption, and improve user retention.
- A product tour shows different aspects of a product via modals or tooltips. In contrast, an interactive walkthrough uses interactive in-app guidance to highlight new features, a new platform, or how to use a product.
- You can use interactive product tours to explain complex SaaS products, announce UI updates, and upsell premium features.
- You can use interactive walkthroughs during the onboarding process. It can also help drive feature adoption.
- You can use segmentation for creating product walkthroughs. Each customer has different goals. Segmentation allows you to personalize your user onboarding to show an experience relevant to their jobs to be done.
- You should collect customer feedback to help improve interactive product tours.
- Custom events can trigger product walkthroughs at contextual points in your product to provide additional support and guidance.
- Userpilot can help you create interactive product tours and walkthroughs without writing any code. You can access tooltips, modals, slideouts, and more to help make your desired product tours.
- Userpilot can let up set up A/B tests for your interactive product tours so you can see which ones perform better. You can also collect feedback with in-app surveys.
- Creating interactive walkthroughs and product tours couldn’t be more straightforward with Userpilot. Book a demo and try it out yourself.
What is an interactive walkthrough?
Interactive walkthroughs are step-by-step guides that help to educate your customers and walk customers through user onboarding.
The main goal of an interactive walkthrough is to educate users on the features of your product so you can get them to the activation point faster. They are used to prompt users to action, increasing product adoption.
What is a product tour?
A product tour is one of the most common forms of user onboarding. They are typically longer than interactive walkthroughs because they are mostly used to explain more complex products.
Product tours can use educational videos or a demo environment to teach about the product’s features.
Due to the common formats of product tours, they are mostly passive and don’t prompt users to take immediate action.
The benefits of interactive product walkthroughs and interactive product tours
Interactive product tours and interactive walkthroughs significantly impact your product’s adoption metrics.
Learning to use a new product takes time (especially if yours is complex). With product tours and product walkthroughs, you can aid the user in getting through the user onboarding more efficiently rather than letting them figure out the product features on their own.
With additional aid, you can educate customers on the value that they can get from your product. Getting to this stage of enlightenment for the users will increase the chance of user activation and drive user adoption.
Interactive product tours and product walkthroughs also help with user retention. New users will know how to get the most out of your product and will stay loyal.
What is the difference between a product tour and an interactive walkthrough?
Product tours are a set of modals and tooltips that walkthrough users through the product. Product tours are usually quite long and dump lots of information in one go.
They are typically used for more complex products and can be guilty of overwhelming users with ALL of the product features in one go. Product tours are very linear and go through the same order each time without personalizing the walkthrough for different segments.
Interactive walkthroughs are interactive in-app guidance that shows on-screen tutorials to help users learn about your product and discover new features. They are generally shorter than product tours, and prompt user action, making them much more active than a product tour.
They can also be customized depending on audience segments, so rather than having a linear experience every time, walkthroughs can be personalized to meet the needs of your user base.
When to use interactive product tours?
Interactive product tours can be helpful for several reasons in your product. They are ideal for complex training, introducing new features or UI updates, or upselling any premium features. Let’s explore each case in more detail:
When you have a complex SaaS product that requires additional training
If you have a product that can be hard to learn, you can use a product tour during the user onboarding to educate users on how to use your product.
After the tour, you can follow up with different tooltip prompts to further deepen the user’s education. Adding an engaging message can help to make the product tour interactive.
Using a product tour will help to reduce the load on customer success teams because you can create a product tour containing all the details a user needs to learn about your product. And if it’s a video, users can refer back to it when needed.
Find out how Platformly increased their user onboarding completion flow to 40% even though they have a complex product.
When introducing new features or UI updates
When you have new features in your product, sending emails and updating change logs can sometimes not be enough for existing users to discover and adopt them.
Instead, create a product tour to increase the visibility of any new feature.
If you’re a start-up, your product will change over time—especially your UI. People don’t like change, so if you have a massive overhaul of your UI, you need to help users not get lost. A product tour is perfect for assisting them in learning what’s changed and preventing them from getting frustrated.
To upsell your premium features
An interactive product tour can help showcase your premium features to your customers in order to upsell them.
You can use tours to create excitement on how those features can add value and highlight what users could get with a higher plan.
When to use interactive walkthroughs?
You can use interactive walkthroughs in your product to help onboard new users, drive feature adoption, or announce new features.
When onboarding new users
An interactive product walkthrough can be helpful for the user onboarding process. They can help to guide and encourage users to get the most out of your product.
With the main goal of the onboarding being user activation of new customers, a product walkthrough can help you get to these much faster.
It’s best to decide what core events are the main key activation drivers and create interactive walkthroughs to help guide users through these events.
To drive feature adoption
It always pays to take the time to look through your product usage analytics data. Within there, you can find out how your customers interact with your product.
Some users won’t be using your product to the full effect because they don’t know how to use it properly or there are features they don’t even know exist.
Using product usage data can help you segment your users and trigger a product walkthrough to help uncover these unused or underused features.
Doing so will help increase user retention and customer loyalty as you’re helping them discover more ways to get value from your product.
To announce new features
Nothing’s worse than launching a new feature that doesn’t get your desired adoption. A product walkthrough can help you announce new features by prompting a tooltip at a contextually appropriate moment and showing the user how it works.
Best practices for creating product walkthroughs
Product walkthroughs are favored over product tours because they drive users to action. The following are some of the best practices when you’re creating them.
Segment users to tailor your product walkthrough
Not every user’s needs are the same. Each of them can be using your product for different jobs to be done.
An effective way of approaching your walkthroughs is to group your customers based on different personas with different jobs to be done. Then for each user persona, create a personalized walkthrough that educates exactly on the value they want to get from your product.
Collect customer feedback to improve interactive tours
Once you have your tours or walkthroughs up and running, you want to be able to improve them to make their experience as good as possible.
In-app surveys are great to pop up after a user has gone through a walkthrough or a tour, asking them for feedback. You can then use that to direct you on what you might need to improve.
Trigger tours and walkthroughs contextually
It’s not ideal for users to have lots of information dumped on them through tours and walkthroughs without context. Timing is king when it comes to helping your users. It’s far better to trigger your tours and walkthroughs contextually.
Setting custom events controls when your tours and walkthroughs are triggered so a user views them when it makes the most sense.
Create interactive walkthroughs and product tours with Userpilot
Userpilot is a great product tour software that makes building interactive product tours and walkthroughs easy. You can build them without a single line of code, perform A/B testing to find a winner, and collect user feedback to make improvements.
Create interactive product tours code-free
It can be rewarding to know that you can build your own interactive product tours without any technical knowledge.
Userpilot lets you create your own interactive product tours and walkthroughs with its user-friendly, code-free solution. You can select from a wide range of UI patterns, including tooltips, modals, slideouts, and drive action.
A/B test your interactive guides
Userpilot can help you with experimentation with your product. If you have a high traffic volume, it is definitely worth A/B testing. You have a range of different options to help statistically prove a winner between a pair of interactive guides.
Benefit from Userpilot’s user feedback features
Userpilot can let you collect user feedback through microsurveys to help you find out how to improve your walkthroughs.
You can implement customer feedback without having to write any code. And have a range of UI patterns and ready-made templates that let you fully customize how you want them to look.
Both product tours and interactive walkthroughs are great for your product and user onboarding. They can help increase user activation and user adoption, and Userpilot can help you get started without coding knowledge.
Want to build product experiences code-free? Book a demo call with our team and get started!