Search Results for: customer insights

What is Omnichannel Communication & How to Create a Succesful Strategy?

What is Omnichannel Communication & How to Create a Succesful Strategy? cover
User Engagement

Omnichannel communication (or omni-channel communication) refers to the use and integration of multiple channels of communicating and connecting with customers, including all online and offline channels. In this article, we discuss what omnichannel communication involves, how it can help you deliver seamless experiences, and how to get started implementing it.


Is Pendo Feedback Worth The Money? [+Better Alternative]

Is Pendo Feedback Worth The Money? [+Better Alternatives]
Comparison Product SaaS Updated

Customers love great products, but there’s no one-size-fits-all adoption tool. Pendo is a great digital adoption tool, and its Feedback module can cost you quite a bit. Is Pendo Feedback really worth splurging on? Here we answer this popular question and also suggest a great alternative. Let’s see if Pendo Feedback is worth spending all that extra money on.


What Is Pendo and Is It Worth Using?

What Is Pendo and Is It Worth Using? cover
Product Management

Pendo is a digital adoption platform (DAP). What does it mean? Pendo allows SaaS businesses to track user engagement and in-app behavior to better understand their needs and wants. It also offers surveys and feedback tools and designs in-app onboarding experiences for both customers and staff.