Search Results for: customer insights

How to Calculate NPS (Net Promoter Score)

How to Calculate NPS (Net Promoter Score) cover
UX Analytics

This guide will walk you through the process of calculating the NPS and explain how NPS feedback can help you improve your product and service. It also highlights best practices to follow and mistakes to avoid when conducting an NPS survey.


How to Improve CSAT: 10 Tested and Proven Ways

How to Improve CSAT: 10 Tested and Proven Ways cover
UX Analytics

In this article, we explore proven techniques to help you increase customer satisfaction, from feedback collection to customer education and personalization. We also explore how to measure customer satisfaction and the importance of doing so.