Tracking product analytics, such as feature usage, is useful for understanding feature adoption and user engagement. Plus, it also helps gain valuable insights on how to enhance the customer experience and improve user retention. But what exactly is the usage rate and how is it calculated? We answer all these questions and more down below, so let’s dive in!
A user flow in SaaS is a sequence of steps that the user goes through within a product to achieve a goal. For example, the diagram below illustrates a banking app login flow. It shows all the possible actions that the user may need to take to log in, both when the previous action is successful and unsuccessful.
Want to know how users move toward the goal you’ve set for your funnels? Here’s a list of the best funnel tracking software for your SaaS business.
Pendo is one of the most established DAPs in the market. While it offers solid analytics functionality and decent feedback and onboarding features, it’s pretty expensive and not very competitive when compared to alternative products. Read this article to explore 10 better alternatives to Pendo.
Pendo Engage is an in-app guidance and feedback collection tool to help you track key metrics or usage data. This guide will go over the benefits of using Pendo Engage, what it’s most commonly used for, how much it costs, and the reasons why you might need an alternative!
The SaaS conversion path is the guided journey that a potential customer follows from an anonymous website visitor to a subscriber to a product or service. In this article, we examine the unique world of SaaS conversion. We will also explore strategies for optimizing different conversion paths and discuss how you can analyze your path’s success.
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