Tag: in-app guidance

Product Experience
How to Use In-app Tutorials to Educate your Users and Increase Product Adoption
April 2, 2020

When a user signs in to your product for the first time, chances are they won't really know where to start. That's why it's essential that you educate them in some way. And in this article, I'm going to argue that in-app tutorials are the best way to do that. Sure, you have other options open to you. You could provide detailed help docs, or you could send out an email course to new users. You could even have your CS team manually teach every new...

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Product Experience
In-app Guidance: How to Activate your Users Without Boring Them
March 20, 2020

Every aspect of your product’s onboarding should be aimed at achieving one thing: Activating your users. That’s the end goal. If you’re currently struggling to activate users, then you may need to look at improving your in-app guidance. In-app guidance is a fancy way of describing the onboarding that happens within your product. In other words, it discounts any emails you send, or any kickoff calls you do. It focuses purely on what happens...

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