Tag: in-app training

Product Experience
How to Turn Activated Users into Power Users and Boost Retention with In-app Training
April 15, 2020

So, your users signed up, they've logged in, and gone through your initial onboarding flows. You managed to show them the value of your tool (get them to that ‘aha moment’). Now they're activated. Good work. But there's still a lot more to be done if you want to retain them. In order to really retain your users in the long run, you keep showing them more and more value in your product until they become power users (or advocates). And that's...

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Product Experience
How to Use In-app Tutorials to Educate your Users and Increase Product Adoption
April 2, 2020

When a user signs in to your product for the first time, chances are they won't really know where to start. That's why it's essential that you educate them in some way. And in this article, I'm going to argue that in-app tutorials are the best way to do that. Sure, you have other options open to you. You could provide detailed help docs, or you could send out an email course to new users. You could even have your CS team manually teach every new...

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