Tag: Onboarding UX

Product Experience
How to Create Tooltips (Without HTML or CSS)
March 26, 2021

If you’re a product manager who wants to highlight a particular feature of your product to benefit your customers, you’ve probably thought about using tooltips. Why are they popular? Well, tooltips are a great way to help users better understand features of your UI that aren’t immediately obvious. Here’s the problem: it’s not always easy to create a tooltip without using code! This means that creating tooltips often ends up being...

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Product Experience
Onboarding Gamification - a 4 Step Formula to Gamify Your User Onboarding and Double Your Activation Without Coding
January 7, 2021

Have you ever used a product that you just couldn't put down? Ok, smartphones don’t count. Think of digital products. Something you could spend hours using. If social media and video games spring to your mind - this is no coincidence. Both use the same, very basic psychological principles to get you hooked (remember that eponymous book by Nir Eyal?). Social media and video games often reward you for using them regularly and...

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Product Experience
The Product Adoption Dictionary: Every UX Term You Wanted To Know, But Were Afraid To Ask
November 11, 2020

Product adoption has picked up a fair amount of jargon over the years. And since new fancy terms seem to pop up every week, it can be a bit hard to navigate for both the newcomers and even for the well-established product pros. Hence: team Userpilot has put together the ultimate guide to product adoption and onboarding terminology! So, if you occasionally get the User Journey mixed up with the User Experience... Or if you confuse Flywheels and...

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Product Experience
The Only Guide to Code Free Tools for UX Design You’ll Ever Need
November 4, 2020

Product Managers today have an overwhelming array of code free tools for UX design and development to choose from. In the bad old days, SaaS companies had to build every part of their products from scratch. That’s no longer the case - thank goodness! In this blog, we’ll show you our favorite low code or code free tools for UX at every step of the Product Manager’s role. But if you’re in a hurry, here’s our quick breakdown of Product...

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Product Experience
The Ultimate Guide to Product Tour Software
October 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. If you haven’t had a chance to read the first one, here’s what we covered: Product tours are a central part of self-serve SaaS onboarding, which need to drive user...

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Case Studies
How Kontentino Increased New User Activation by 10% in the First Month of Using Userpilot [CASE STUDY]
October 1, 2020

Natália Kimličková, a product marketer at Kontentino, a social media management tool for collaboration, content approval and scheduling, came to Userpilot with a few main goals in mind - increase product adoption, boosting new feature adoption, communicating new feature releases in-app and creating their very first user onboarding. What she didn’t see coming though is the impact installing Userpilot would have on...how sticky Kontentino was. In...

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User Onboarding
The Ultimate Guide to Self-Serve Onboarding in the Product-Led Era
June 4, 2020

  In Product-Led Era, it's not great marketing and sleek sales pages that determine the success of your product. Rand Fishkin, the founder of MOZ, learnt the hard way: Simultaneously two competitors in the market - one, a secretive operation based in the Ukraine and Singapore called "Ahrefs", and the other, a British firm founded by a passionate Russian engineer whose initial goal had been to build an alternative to Google's search engine...

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Case Studies \ Good UX Inspiration
[CASE STUDY] How Platformly Onboard Users with their Complex Product
February 6, 2020

  Onboarding is a crucial part of any SaaS product. It educates your users, and helps them start seeing value from your product right away. It becomes even more important, however, if your product is particularly complex. Platformly is a marketing automation platform. Among its many features is the ability to nurture leads, analyze customer journeys, and develop personal relationships. It’s a fantastic product, but the wide range...

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Good UX Inspiration
StoryChief Onboarding Teardown - (removing) the complexity out of simplicity
January 29, 2020

If you have a complex tool that combines the features of several alternative tools, you know the pain of trying to convince your potential user that using your tool is better than using B + C +D + E. People are creatures of habit. And even if your tool is simplifying their work and thus saving them tons of time and effort on switching between/ zapping different tools, they may still choose to do it 'their own (inefficient) way' - just out of...

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Good UX Inspiration \ User Onboarding
The Ultimate In-depth Onboarding UX Resource[Guide]
February 26, 2019

No matter how good your product looks, it won't be revolutionary unless the onboarding experience captures users' attention and immediately shows the value that you provide. Softletter's SaaS University Reports show that as many as 75% of the users who sign up for a free trial don't convert into paying customers. The good news is that you can reduce that number through an engaging onboarding UX that demonstrates the value of the product. You...

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