Tag: User Onboarding Experience

Customer Success \ Product \ Product Experience \ Product Management \ Product Marketing
How To Get Started With User Behaviour Analytics [+The Best Tools]
June 8, 2021

User behaviour analytics show you the actions users take inside your SaaS product. By understanding user actions, you’ll be able to see if users are getting value quickly or if they need help. In this post, we’ll go over how to get started with user behaviour analytics and the different types of data and tools for you to consider implementing! Table of Contents What is user behaviour analytics? Why is user behaviour analytics important? ...

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Product Management \ Product Marketing \ User Onboarding
The Ultimate Guide To Product Onboarding For SaaS
May 27, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. If you see onboarding in the broader sense as customer education, there are few things more essential than educating your customer about how to derive value from your product. But product onboarding is a massive topic with lots of moving parts. And if you’re new to the subject, most of the posts about onboarding online...

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User Onboarding
6 Tips To Create The Perfect User Onboarding Checklist
May 25, 2021

When it comes to improving product adoption, one of the most effective tools at your disposal is the user onboarding checklist. A great checklist guides your users through various tasks. It helps them identify key features of your product, and it means they start getting value from it right away. Building a checklist is easy. Tools like Userpilot can help you implement one into your product in no time at all (and without coding). Building a...

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Product Management
How to Build An Amazing SaaS Product Walkthrough (with Examples)
March 24, 2021

If you’re a long-time product manager, you’ll know that your product walkthrough can make or break your SaaS business. The key objective of a good product walkthrough is to promptly direct the user to their first “Aha Moment,” thereby maximizing the odds of both activation and Day 1 retention. Ideally your walkthrough is an interactive one so that the user is engaged and feels like they are an active part of the process. If you’re...

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Product Experience
Onboarding Gamification - a 4 Step Formula to Gamify Your User Onboarding and Double Your Activation Without Coding
January 7, 2021

Have you ever used a product that you just couldn't put down? Ok, smartphones don’t count. Think of digital products. Something you could spend hours using. If social media and video games spring to your mind - this is no coincidence. Both use the same, very basic psychological principles to get you hooked (remember that eponymous book by Nir Eyal?). Social media and video games often reward you for using them regularly and...

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Product Experience
Want Shorter Time to Value and 2x Activation? Here’s What You Need to Replace
January 5, 2021

Remember that time in an art class when you were given a blank piece of paper and told to draw whatever you want? If you weren't a creative genius (or that one classmate always trying to impress) you probably sat for a couple of minutes, pondering to great lengths: “Where do I start?” A similar experience happens in many SaaS products. And it makes nearly a third of your users drop out before they have even started! Shiv Patel,...

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User Onboarding
What is Secondary, Tertiary Onboarding? Why You Should See Continuous Onboarding As a Never Ending Education Loop
September 18, 2020

Learn why you should ditch your product tours, embrace primary, secondary and tertiary onboarding instead, and love continuous onboarding experiments. TL;DR? Try my bite-sized continuous onboarding post summary 🍔 The whole point of onboarding is to push someone down the user journey, which means you shouldn’t stop at new user activation. You should implement ‘onboardings’ at every stage of the user journey: hence secondary,...

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Product Experience
How to Make Your Product Experience 5-Star
June 19, 2020

As more and more SaaS companies wake up to the fact that we live in a product-led era, improving product experience is becoming a top priority. Nowadays, SaaS companies need to let their products do the talking. That means providing the best possible product experience. That's what keeps customers coming back for more. In fact, product experience is arguably the single biggest factor when it comes to increasing retention. After all - your...

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Good UX Inspiration
StoryChief Onboarding Teardown - (removing) the complexity out of simplicity
January 29, 2020

If you have a complex tool that combines the features of several alternative tools, you know the pain of trying to convince your potential user that using your tool is better than using B + C +D + E. People are creatures of habit. And even if your tool is simplifying their work and thus saving them tons of time and effort on switching between/ zapping different tools, they may still choose to do it 'their own (inefficient) way' - just out of...

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User Onboarding
5 Key Steps to Successful User Onboarding
December 11, 2018

As a SaaS Startup, chances are your team doesn't have enough time to spend 100s of hours analyzing user data to fine-tune that perfect user onboarding flow. The good news is, even by just designing the fundamentals of your onboarding process, you will see significant improvements in user activation and reduced churn. This playbook is used by dozens of SaaS companies that we work with and is guaranteed to help you: Identify user success...

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