Search Results for: customer insights

What is a Retention Specialist and What Does One Do?

What is a Retention Specialist and What Does One Do? cover
Growth

A retention specialist plays a pivotal role in increasing customer loyalty and reducing churn. Moreover, their excellent communication skills and data analysis enable these specialists to seamlessly navigate customer concerns. In this article, we highlight the job responsibilities of a retention specialist, the skills needed to become one, and the resources these professionals can benefit from.


12 Best Product Research Tools to Empower Your Strategies

12 Best Product Research Tools to Empower Your Strategies cover
Growth

Product research tools are platforms used by product managers to gather, analyze, and interpret data related to their products and user behavior. But how can you build the right product research tech stack to achieve your product growth goals? For that reason, we’ll go over 12 of the best tools you should use when conducting product research.


Performance Reporting: Definition, Types, Process & More

Performance Reporting: Definition, Types, Process & More
UX Analytics

Performance reporting is the process of gathering, analyzing, and presenting information on product or project performance. The information could include KPIs such as retention or revenue as well as customer feedback and product usage data. Book the Userpilot demo to see how it can help you streamline the performance reporting process and make data-driven product decisions!


6 Heatmap Alternatives And Why You Need to Use Them

6 Heatmap Alternatives And Why You Need to Use Them cover
Product

Heatmaps revolutionized product analytics when they first came to the scene. But product teams have much more advanced analytics at their disposal. Now, heatmap alternatives offer greater insight into user behavior and preferences. This article shows you 6 of them and tools to use.


12 Go-To-Market (GTM) Metrics You Should Track for SaaS

12 Go-To-Market (GTM) Metrics You Should Track for SaaS cover
Product

A Go-To-Market (GTM) strategy is an action plan that outlines the time, the place, the positioning, the audience, and the goal of a new product or service. It involves identifying your unique selling proposition, target customer segment, sales and marketing strategies, and competitive analysis. We show you 12 of the most important product analytics metrics that you’ll need in order to measure your product success.