Search Results for: customer insights

Help Desk Metrics in SaaS: What To Track and How to Improve Them

Help Desk Metrics in SaaS: What To Track and How to Improve Them
Customer Success SaaS

Don’t know how to evaluate the success of your help center? The results of your customer support efforts largely depend on the metrics you choose to measure them. With the right metrics, you can obtain actionable insights to feed into customer support strategies and improve retention. Read this article to know the 10 key help desk metrics and how you can improve them.


PMF Survey: How to Measure Product Market Fit Using Microsurveys

PMF Survey: How to Measure Product Market Fit Using Microsurveys
Growth Product Product Management SaaS

Collecting and analyzing customers’ feedback is the best way to understand how they feel about your product offering and if their demand level is enough to sustain your business long-term. PMF surveys work best when triggered in-app- they are simply more contextual. Your goal should be to streamline the user journey for customer satisfaction. Learn how to build them and see if you’ve achieved product-market fit.