Tag: in-app survey

Product Experience
What is Considered a Good NPS Score and How To Improve It?
January 9, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. We will get the hard news out of the way first: what a good NPS (or Net Promoter Score) is depends on your industry. Some industries like SaaS will have an average NPS of 30.While others like education will score on average around 70. You have to compare your NPS to your industry benchmark as well as your competitors and see where you rank....

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Customer Success \ Product Experience
Don't Give Your User a Silent Treatment - 8 Best Customer Feedback Tools for your SaaS
May 21, 2020

Customer feedback tools have come a long way since the days of manually reaching out with a long, boring survey. You can now choose from a wide range of tools, designed to help you collect the customer feedback you need to take your SaaS in the right direction. In the Product-Led era, listening to your customers has never been more important. I'm going to explain exactly why you should be listening to your customers if you aren't...

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Product Management
Feature Surveys: The Secret to Building the Best Product You Can
April 23, 2020

The one question SaaS Product teams around the world are losing sleep over now is: "How can we make our product even better?" If you want to know the answer, the simplest way is to ask your customers. But that’s actually when things become complicated...You can’t just ask your customers if you have a few thousand users on board. You would drown in qualitative data and probably never reach any conclusions. What you need to do to ‘ask your...

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