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Tag: user feedback

Customer Success \ Product \ Product Experience \ Product Management \ Product Marketing
How To Get Started With User Behaviour Analytics [+The Best Tools]
June 8, 2021

User behaviour analytics show you the actions users take inside your SaaS product. By understanding user actions, you’ll be able to see if users are getting value quickly or if they need help. In this post, we’ll go over how to get started with user behaviour analytics and the different types of data and tools for you to consider implementing! Table of Contents What is user behaviour analytics? Why is user behaviour analytics important? ...

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Product Management \ Product Marketing
The 12 Best Product Feedback Tools To Manage User Feedback
May 21, 2021

Collecting product feedback is one of the most undervalued processes when it comes to achieving SaaS product-led growth. Using the right product feedback tools can help you gain valuable insights quickly and help identify if your product is actually working well for your users. Here are our top picks on the best 12 product feedback tools for your SaaS company. TL;DR A product feedback tool allows you to collect feedback from users and...

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Product Experience
Voice of the Customer (VoC): Beginners Guide on How to Collect Data Plus Best Practices
May 1, 2021

Are you just starting to put together a Voice of the Customer (VoC) program? You're in the right place. There are a lot of both in-app tools and outside the app methods of collecting user sentiment data to understand what your users really want, we’re going to show you the best practices and which common mistakes to avoid. Specifically, we’ll go over: 9 different methods on how to collect Voice of the Customer data 6 best practices to...

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Product Experience
User Journey Analytics: The Practical Guide. Use Cases To Drive Growth
April 20, 2021

Tracking user journey analytics is a big part of every product manager or marketer’s job. But tracking user analytics data across the user journey, and leveraging it to drive growth, are two separate things. Graphs and pie charts look nice, but what's the point of having all that data if you don't understand how to look at it, interpret it and ultimately, translate it into growth opportunities? Source: fullstory.com One of the biggest...

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Product Experience
The 4 Customer Feedback Tools Every SaaS Company Should Be Using
March 6, 2021

Customer feedback tools that make the most of user feedback are probably the most important weapon SaaS teams have at their disposal for building their products. After all, you are building your product for your customer, right? The million-dollar question is: which tools do you use and to what end? In our previous post, we examined 12 different tools that all have value in different use cases. If you don’t have time to test all of these and...

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Product Experience
31 In-App Survey Questions You Should Be Asking Your Users (with Best Practices and Examples)
March 4, 2021

In-app survey questions can be one of the most effective tools when running product research. By learning directly from your customer base about how their experience with your product has been like, what their struggles are, and what problems they are trying to solve, the more insights you have at your hands to build an amazing product. But crafting surveys is a bit of a work of art. You don’t just trigger messages at random and you suddenly...

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Product Experience
How to Collect In-App Feedback - 4 Ways That Will Change Your SaaS
March 4, 2021

Collecting feedback from customers is an integral part of product development. While there isn’t a lack of apps to help you collect feedback - the best and most useful course of action is always to start where your users are: in your product. In-app feedback can help close the gap between what you’re building and how your customers are interacting with what you’re building. In a world of build-measure-learn, the fastest way to tackle the...

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Product Experience
User Feedback: Your Secret Product Growth Weapon (And How to Use it Right)
December 17, 2020

User feedback is the single most valuable resource you have available when you’re trying to grow a SaaS. But implementing feedback indiscriminately can do you more harm than good. Why? Too much user feedback can present problems: What if the feedback is pulling you in all directions? If acting on everything your users tell you would overstretch your resources? If you can’t decide what you need to do about it? On the other hand: when you...

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Customer Success \ Product Experience
9 Best Customer Feedback Tools for your SaaS in 2021
May 21, 2020

Customer feedback tools have come a long way since the days of manually reaching out with a long, boring survey. You can now choose from a wide range of tools, designed to help you collect the customer feedback you need to take your SaaS in the right direction. In the Product-Led era, listening to your customers has never been more important. I'm going to explain exactly why you should be listening to your customers if you aren't...

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