LogRocket is a popular debugging tool among developers, thanks to features like session replay and error tracking that make it easy to diagnose technical issues affecting product operations.

But as you know, session replays are not just for fixing bugs, they are also used by product and customer success teams to understand user behavior, identify reasons behind friction, and optimize the user experience. So is LogRocket’s session replay also a good option for these non-technical teams?

In our opinion, not quite! While LogRocket’s session replay is valuable for developers, product teams benefit more when replays are combined with behavioral reports, qualitative feedback, and engagement tools—all of which LogRocket lacks.

In this article, we’ll take a deeper look at LogRocket, provide honest reviews, and explore why an alternative all-in-one platform like Userpilot might be a better fit for product teams.

What is session replay in LogRocket?

Different from what you’d think, session recordings are not literal screen recordings.

LogRocket uses the Document Object Model (DOM) records to capture changes in HTML and CSS elements and then recreates the user’s sessions in movie-like playbacks.

These playbacks show you key user interactions such as button clicks, scrolls, mouse hovers, and form submissions, allowing you to understand friction in user experience.

Overview of LogRocket’s session replay software

LogRocket’s session replay capabilities aren’t just about watching user sessions—it’s about extracting actionable insights.

To make this possible, these are the features that LogRocket offers:

Search and filtering

LogRocket allows you to easily filter sessions based on various attributes, making it easier to find sessions that are relevant to what you’re looking for.

Some filters include:

• User identification. Filter by user email, name, location, or time spent on your website or app.
• Session metadata. Narrow results by session duration, device type, or UTM parameters.
• Session activity. Find sessions where users visited specific URLs, clicked elements, or experienced dead clicks.
• Performance filters. Focus on sessions with performance issues like crashes, memory leaks, or frozen frames.

On top of that, LogRocket can combine multiple filters to create custom user cohorts. For example, let’s say you’re having issues with upgrading free trial users to a paid plan.

You can search for “users from the US who spent over 3 minutes on the checkout page but didn’t complete a purchase” and watch their sessions to see what’s happening in the checkout process.

Issue detection

One particularly good LogRocket feature is that it automatically flags sessions where users encounter problems.

It saves and organizes them in a nice list with different views and filters so you can effectively prioritize issues that impact your main KPIs.

Here’s the type of issues it detects:

• Error tracking. Detects JavaScript, iOS, and Android errors, even if they don’t affect the UI.
• Network errors. Flags failed network requests and GraphQL issues.
• Rage clicks. Identifies when users repeatedly click an element in frustration.
• Dead clicks. Highlights when users click on an element that doesn’t respond.
• Frustrating network requests. Tracks instances where users show impatience during long-loading network requests.
• Error states. Detects when error elements (like pop-up warnings) appear on the screen.
• Mobile crashes. Monitors crashes on iOS and Android apps.

AI-powered session summaries

On top of deep filters and automatic issue detection, LogRocket has an AI called Galileo which speeds up session data analysis.

The AI can watch up to 10 sessions per user to generate a complete summary, and it links directly to the key events in case you want to watch them.

This way, you no longer have to watch the whole footage to find insights. You can simply see the summary to identify patterns of user frustration across multiple sessions or pinpoint technical issues that may be affecting multiple users.

Product and user experience analytics features

LogRocket offers a good variety of reports from which you can contextualize your session analysis, including:

• Funnel analysis. So you can pinpoint exactly where users drop off and watch those sessions to uncover usability issues. For example, if a checkout funnel shows a 40% drop-off rate on the payment step, you can watch user sessions to see if users encountered confusing UI elements or slow load times.
• Path analysis. Helps you discover if users navigate in unintended ways, get stuck in loops, or struggle to find key features. For instance, if users frequently visit the pricing page but don’t proceed to checkout, session replays can reveal whether they’re encountering decision fatigue, looking for more information, or experiencing friction in the flow.

• Heatmaps and click maps. Which are useful for identifying high-engagement areas and dead zones where users interact in an unexpected way. For example, if a feature tutorial button is rarely clicked, a heatmap can confirm whether users overlook it—prompting you to reposition or redesign it.

Data protection measures

When it comes to session replay tools, user privacy is a major concern. A tool that records user interactions must ensure that personal data isn’t exposed or misused.

Thankfully, LogRocket has built-in safeguards to help businesses comply with security regulations and protect their users. That includes:

• Automatic data masking. LogRocket automatically masks personally identifiable information (PII) from session replays to prevent unauthorized access to sensitive user data (credit cards, SSNs, passwords, etc.).

• Self-hosted deployment. You can opt out to prevent LogRocket from storing any of your data and instead store it on your own servers, maintaining full control over access, security, and retention policies.

Integrations

LogRocket offers a great bunch of valuable integrations that make it particularly useful for devs, including:

• Data warehouses. Sync session data with business intelligence tools.
• Backend monitoring. Trace frontend issues to backend errors via Datadog and AppDynamics.
• Issue tracking. Export session replays directly to Jira, Trello, and GitHub to streamline issue management.
• User feedback tools. Correlate session replays with user feedback and survey responses.

How much does LogRocket session replay cost?

The caveat with LogRocket is that, while its plans are accessible, the cost can escalate quickly as businesses scale.

Plus, prices can be unpredictable because LogRocket charges are based on the number of tracked users rather than Monthly Active Users (MAUs).

As for the plans, here’s a brief breakdown:

• Free plan. Limited to 1,000 MTUs with basic session replay features.
• Team plan. Starts at $99/month for up to 10,000 MTUs, offering advanced filters and integrations.
• Professional plan. Custom pricing based on usage.
• Enterprise plan. Designed for large organizations needing self-hosting, compliance features, and security controls. This plan is also based on custom pricing.

Why you might need a LogRocket alternative

While developers will love LogRocket with a passion, I don’t think it’s going to do much for your product team.

The features we covered are great, but they’re designed with bug fixing in mind. As a product manager or UX researcher, you need more than just a couple of analytics reports to get the most out of replays.

Here are some LogRocket cons you should consider before going for it:

• The interface isn’t intuitive. According to G2, users find LogRocket’s search functionality cumbersome, especially when trying to locate specific session replays.

• Limited advanced analytics. While it provides funnel and path analysis, it lacks deeper insights like feature adoption trends, retention reports, and advanced segmentation—which are essential for product teams.

• No built-in feedback or engagement tools. This means teams can watch session replays but can’t take action within the same platform. You’d need additional tools to improve in-app onboarding or collect qualitative feedback.
• Pricing can be expensive for growing teams. Since LogRocket prices are based on tracked users rather than active users, costs can become unpredictable and hard to scale (especially for fast-growing startups or enterprise teams that need to monitor thousands of users).

Looking for an Alternative to LogRocket Session Replay? Try Userpilot for Advanced Analytics and Feedback Tools

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Userpilot: A better alternative to LogRocket session replay for product teams

While LogRocket is primarily a session replay tool, Userpilot is an all-in-one product growth platform that goes beyond just watching sessions.

Instead, Userpilot combines sessions with product analytics, user onboarding, in-app engagement, and qualitative feedback tools. This way, you can get a complete picture of user behavior and the ability to act on insights immediately.

Here’s how Userpilot stands out as a session replay tool for product teams:

Seamlessly capture and organize user session data

Remember all the cool LogRocket features we covered? Userpilot has like 80% of them too.

First of all, Userpilot’s autocapture feature records all user interactions by default without requiring any manual setup. This means you’ll always have the right sessions to analyze with no gaps.

Second of all, it also includes:

• Advanced filtering. Easily locate relevant sessions by filtering based on user actions, events, or cohorts—like LogRocket.

• Activity log panel. You can view a timeline of all user actions within a session, jump to specific moments, and skip inactivity periods to save your valuable time.

• Organize sessions into playlists. Create custom collections of sessions with recurrent filters for easy access.

• Collaboration tools to work with your team. Including notes, bug flags, tags, and shareability.

• Compliance with privacy laws. Userpilot masks sensitive data and ensures full compliance with privacy standards like HIPAA, GDPR, and SOC 2.

Combine session replays with quantitative product usage data

Although LogRocket also includes some analytics tools, Userpilot makes sessions accessible from its analytics reports.

For instance, if in a trend analysis report, you see a drop in the onboarding process, you can click to watch session replays from users who abandoned the flow to diagnose the issue.

Userpilot has different types of reports you can combine with session replays, including:

• Funnel analysis. See drop off points in user funnels and watch the sessions from dropped off users.
• Path analysis. Which lets you see the sessions of users who performed a desired action.
• Retention cohorts. To compare the behavior of users on different segments.
• User profiles. Get granular access to every user and watch sessions at every point of the said user’s journey.

Gather qualitative insights using in-app surveys

One major limitation of LogRocket is that it doesn’t offer built-in user feedback tools.

Userpilot, however, offers in-app surveys to gather qualitative insights. Meaning that, whenever you get a piece of feedback, you can go to the exact moment where the user gave the feedback and watch their experience.

So, for example, if you watched sessions from users who dropped out from the onboarding process, you can add more context to it by sending an in-app survey asking users what blocked them from completing the process.

Act on data with in-app engagement features

Watching sessions is valuable—but taking action on insights is what drives growth.

Unlike LogRocket, which only lets you analyze behavior, Userpilot enables teams to create and improve web app experiences based on session data.

Here’s what you can do with it:

• Create interactive walkthroughs to remove friction. So if session replays reveal that users struggle with meaningfully using a feature, you can create an interactive walkthrough to guide them.

• Drive new feature adoption. Imagine you launched a new feature and you see on your dashboard that the engagement rates are low. You watch session replays and find out that users are ignoring a newly released feature. In this case, you can trigger an in-app notification to bring the feature into users’ attention and drive adoption.

How much does the Userpilot session replay cost?

Userpilot’s session replay feature is available as an add-on to the Growth and Enterprise plans:

• Growth Plan – Starts at $799/month
• Enterprise Plan – Custom pricing based on Monthly Active Users (MAUs)

Unlike LogRocket, Userpilot charges based on Monthly Active Users (MAUs), not tracked users or events. And as a result, prices are more predictable and scalable.

What do users say about Userpilot?

You might think we are biased in our review since it’s our tool, but we have hundreds of satisfied customers to back up our words! Here are a couple of thoughts from our users:

• Userpilot doesn’t just offer multiple tools like surveys, flows, and reports for the sake of it. The platform is perfectly able to integrate all of it so you can completely understand your users.

• Userpilot is probably the most cost-effective tool in the market. It offers the most value per dollar considering the number of tools it offers for the price of a standalone analytics tool.

• Userpilot is very intuitive and easy to use, non-technical teams don’t need any developer assistance to use our tool!

Userpilot vs LogRocket: The Final Verdict

Overall, both LogRocket and Userpilot are excellent tools. But they’re best for different use cases.

Choose Userpilot if…

• You are a product team looking for an easy-to-use and intuitive solution.
• You also want to complement session replays with qualitative data.
• Predictable pricing is important for your bottom line.
• You want to act on data insights with in-app engagement tools.

Choose LogRocket if…

• You intend to use the platform mostly for debugging and issue tracking.
• You need deep technical monitoring, including network logs and console errors.
• A standalone session replay tool fits your current tech stack rather than an all-in-one solution.

Here’s a quick overview of what we already discussed:

Ready to see Userpilot session replay in action?

If you are a product team, Userpilot is your best bet. With it, you’ll diagnose, improve, and optimize the user experience without cluttering your tech stack, maintenance headaches, and higher costs.

Interested in seeing how Userpilot sessions bring more valuable insights for product teams, then book a free demo to get started right away.

Looking for an Alternative to LogRocket Session Replay? Try Userpilot to Take Your UX to the Next Level

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