Time to resolution (TTR) is a key customer service metric that refers to the time it takes for a customer service team to address and effectively resolve customer issues. In this article, we’ll delve deep into the ins and outs of time to resolution and see how to reduce it.
A feature prioritization matrix is a product management tool that helps teams decide what features to develop next. It helps teams deliver high-impact features efficiently and avoid wasting resources. If you want to see how you can use Userpilot to collect customer data that will help you make informed prioritization decisions, book the demo!
Customer retention is the ability of a company or product to retain its customers over a specified period of time. In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty.
Product onboarding is the process of introducing your product or service to new users and customers. It involves educating users on how the product works, how to use its core features to solve their pain points, and how to navigate the product’s interface.
Is Mixpanel pricing competitive enough to make it a viable analytics tool for SaaS companies? That’s what we try to figure out in this article. We look at its pricing structure, what’s included in each plan, and its strengths and weaknesses.
What’s the difference between macro and micro-segmentation (B2B) and which type should you use to drive growth in SaaS?
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